The Hilton Cancun All Inclusive Resort opened its doors to visitors in November 2021 after great anticipation. The nearby Waldorf Astoria Cancun, the Conrad Tulum Riviera Maya, and the Hilton Tulum Riviera Maya, an All-Inclusive Resort are all new Hilton hotels that have recently opened in the neighborhood.
I was especially eager for this hotel to debut because the renderings were stunning and more closely resembled a high-end Conrad hotel than a standard Hilton. I wanted to experience the new resort firsthand because, of course, final things don’t often live up to expectations. A recent vacation to Mexico provided the ideal occasion for me to do so. Five months had passed since the hotel’s grand opening, allowing it plenty of time to work out any issues before my stay.
Here’s what happened.
Cost
When it’s less busy, prices for rooms here occasionally fall below $400. Double occupancy rates typically range from $500 to $700 per night. Families get an even better deal. Youngsters 12 and under currently stay free through at least Dec. 15, but children ages 13 to 17 will now be charged $150 per night. Just make sure you include the exact number of visitors when making the reservation to avoid later surcharges.
Location
In the shadow of a mangrove nature reserve, on a quiet section of the coast, is where you’ll find the Hilton Cancun. It takes 30 minutes to travel south of the crowded hotel district and 20 minutes to get to Cancun International Airport (CUN). There will soon be a Waldorf Astoria Cancun right next door, and visitors can take a free shuttle to the Canopy by Hilton Cancun La Isla to see the more popular part of Cancun.
Check-in
I got there around 2:00 p.m., but check-in took a while. For a resort of this scale, the front desk seemed understaffed, and there was no special line for top guests. However, the welcoming apple-cinnamon drink and the calming lemongrass aroma that permeated the foyer helped pass the time.
The room
Two wings that were joined by hallways each included a pool and a variety of rooms. Although there was no problem with noise, my side was really louder because it was closer to the kids’ pool area.
My oceanfront one-bedroom suite was roomy, measuring more than 800 square feet, and featured separate living and sleeping areas, a powder room, and a furnished balcony that ran the full length of the room.
After entering the suite, there was a corridor with closets, a minibar, and the entrance to the powder room on the opposite side. There was a door separating the bedroom from the living room.
The room had the typical new-hotel scent and was contemporary and clean. It included splashes of color, a minimal but stylish design, and artwork that made references to Mexican culture.
The wood accents throughout, which gave the space some warmth, were my favorite feature. The suite seemed more premium than a regular Hilton and looked every bit as lovely as the pictures, if not more so.
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The space was utilitarian as well as attractive, though. There were numerous power outlets and USB ports around the room, including on both sides of the bed, and the bedding was crisp and comfortable. After losing my cord, I also liked the wireless nightstand phone charger.
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Amenities
The pools on the property were its best feature. The hotel included two sizable infinity pools, one on each side.
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Although they were virtually identical, the one near the kids club drew more families, whilst the other drew more adults. Despite this, both pools were still filled with splashing children, and neither one was very peaceful.
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There was no need to get up early to “reserve” them because there were plenty of lounge chairs nearby the pools and some of them were even submerged. For better or worse, cabanas weren’t offered, not even for a price.
Food and drink
There are ten dining options at the Hilton Cancun, including a buffet, Mexican, Asian, Italian, and steakhouse restaurants. All restaurants required reservations for evening, with the exception of the buffet and Sunan (the Asian outlet), however I never had difficulties getting a table. Since every restaurant at the resort was included in the all-inclusive package, I didn’t have to pay extra to eat there.
Overall, the food’s quality was respectable, but not particularly noteworthy. The vegetarian alternatives seemed to be inadequate, despite the menus’ use of icons to indicate gluten-free, dairy-free, and vegetarian options.
Service
Check-in and checkout were a little delayed because, as already noted, the front desk felt a little understaffed. Several power outages that lasted for about 30 minutes also occurred during my visit, with no notice from the personnel. Apart from that, the workers seems genuinely happy to be working there, and the service was generally good. My room was meticulously cleaned every day without my asking for it, despite the fact that Hilton currently only provides housekeeping upon request at the majority of its hotels.
Overall impression
The Hilton Cancun is a gorgeous new resort, and the property has a really affluent feel thanks to the designers. And while not particularly noteworthy, the food was excellent for an all-inclusive. I started to feel slightly — dare I say — bored after a few days because there wasn’t much to do but lie by the (noisy) pool because the beach wasn’t really swimmable and there wasn’t much entertainment for adults. Although I doubt I’ll be rushing back any time soon, I wholeheartedly endorse it for families, especially those with little children.
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